CalAIM Implementation & Expansion

The project involved overseeing the creation of a program at a prominent social services organization under California's CalAIM initiative. The mission focused on developing Enhanced Care Management (ECM) programming to address participants' social determinants of health in collaboration with healthcare providers. Working within a tight timeline, the program was designed, staffed, and operationalized to meet urgent community needs, while coordinating workflows with the local managed care provider. Emphasizing sustainability, efforts were made to manage the program budget, establish data infrastructure for outcome monitoring, and drive continuous improvement. Post-implementation, collaboration with the organization's executive team led to the exploration of growth scenarios, supported by forecasting tools and data-driven decision-making processes. The outcome was notable—a resilient human services program effectively serving a significant number of individuals in need.