Coordinated Entry System Launch

At the core of the project was the design and launch of the Coordinated Entry Homeless Services System at the Santa Cruz County Human Services Department. The goal was to create a user-centric system facilitating assessment and referral for individuals experiencing homelessness. Leading the effort involved developing a project plan through extensive stakeholder engagement with community organizations. I supported the establishment of workflows enabling seamless client transition from outreach to housing stages. Additionally, a robust data infrastructure was set up to monitor referral and program outcomes, ensuring compliance with Housing and Urban Development (HUD) regulations. Staff training initiatives were implemented countywide to foster a collaborative learning environment. The outcome was the successful launch and implementation of an integrated homeless services system, benefitting thousands of individuals to date.